Enhance Your NetSuite Order Fulfillment with MacMillan SCG

For numerous mid-market and enterprise-level brands, Oracle NetSuite serves as a crucial foundation. As the leading ERP system among today’s fastest-growing ecommerce companies, NetSuite provides the essential platform to keep your business running smoothly.

Recognizing this, MacMillan has developed integrations designed to enhance logistics efficiency and ensure timely sharing of fulfillment, shipping, and order data through customizable workflows.

Our direct integration enables your business to scale effortlessly while integrating MacMillan with NetSuite. In this blog, we’ll delve into the specifics of NetSuite fulfillment and demonstrate how integration can optimize your brand’s operations.

What is NetSuite Order Fulfillment?

NetSuite order fulfillment encompasses the entire process of picking, packing, and shipping your business’s orders on schedule, all while ensuring visibility within the NetSuite ERP system. This system supports ecommerce retailers by managing essential fulfillment tasks such as picking, packing, shipping, and inventory control.

Though these practices are standard in order fulfillment, NetSuite provides unique advantages. Its extensive customization options and deep integration with the ERP system enable seamless coordination across financials, customer relationship management (CRM), and supply chain management.

How Does NetSuite Order Fulfillment Work?

NetSuite order fulfillment adheres to fundamental order fulfillment principles but adds enhanced capabilities and integrations for improved efficiency.

• Pick, Pack & Ship: When a customer order is placed and processed within NetSuite, the system generates a pick list to guide 3PL warehouse staff in selecting and retrieving the items. After picking, staff pack the order and prepare it for shipment. NetSuite fulfillment facilitates this by generating packing slips and shipping labels to ensure that items are ready for delivery and reach their destination efficiently.
• Cross-Subsidiary Fulfillment: NetSuite’s cross-subsidiary fulfillment feature allows companies with multiple subsidiaries to fulfill orders across different entities within a single NetSuite account. This is particularly useful for businesses operating in various geographic regions or countries. Upon receiving an order, NetSuite determines the most suitable subsidiary or location for fulfillment based on factors such as inventory availability, proximity, and shipping costs.
• Carrier Integration: NetSuite fulfillment supports integration with various shipping carriers, enabling real-time shipment tracking and label printing directly from the NetSuite interface. It supports major carriers like UPS, USPS, FedEx, and DHL.
• Dropdown Lists: It offers dropdown lists to manage and review information throughout the fulfillment process. These lists allow you to filter packing slips by order status, such as picked, packed, or shipped and view the current status of orders, including pending, in progress, or canceled. Additional dropdown lists are available for shipping methods, integrated carriers, and package types.
• Fulfillment Requests: A fulfillment request in NetSuite represents a transaction step between the sales order and the fulfillment process. It helps manage orders that need to be shipped to customers or picked up. Depending on the request type, orders can either be shipped to the customer’s address or prepared for pickup at a retail store or designated location.

Factors involved for NetSuite integration

Order Fulfillment

With MacMillan’s integration with NetSuite, you can streamline your order fulfillment process by syncing customer orders and fulfillment data between both platforms. When an order is placed through your website or any direct-to-consumer (DTC) sales channel, MacMillan automatically updates NetSuite with order tracking information and creates corresponding item fulfillment records linked to your sales orders in NetSuite.

This integration offers various configuration options, including:

Inventory Management

The NetSuite and fulfillment integration ensures seamless management of your inventory. You can create and update inventory items and kits in NetSuite, with these changes automatically reflected in MacMillan’s. This integration allows you to manage all your inventory through a single platform.

Utilize our inventory quantity workflow to synchronize inventory counts from fulfillment to NetSuite. Whether for specific products or network-wide “True Up” syncs.

NetSuite supports various product types, including:

• Inventory Items: Standard products with tracked inventory levels.
• Kits: Bundles of multiple products sold together (referred to as “bundles” at MacMillan).
• Assembly Items: Products manufactured from multiple components, like a desktop computer assembled from OEM parts.

Specialized 3PL Warehouse Services

Whether you are outsourcing fulfillment to MacMillan or using our warehouse management system (WMS), our solutions optimize your order fulfillment process.

Multichannel Support

MacMillan delivers top-tier logistics for ecommerce brands of all sizes. Our cutting-edge technology and global fulfillment network enable fast delivery of both DTC and B2B orders.

White Glove Delivery

In today’s ecommerce landscape, fast and premium delivery is essential. MacMillan partners with major carriers such as UPS, FedEx, USPS, DHL, and other regional providers to offer white glove delivery services. Ensuring swift and high-quality shipping experiences for your customers.

Local Distribution Networks

With over geographical provision throughout GTA Canada and 80% of the western region, MacMillan provides an extensive network for fast, localized shipping. Our presence in the Canada allows brands to expand internationally with ease. By leveraging our fulfillment centers across various regions, brands benefit from reduced shipping costs and quicker delivery times.

NetSuite Integration: Addressing Order Fulfillment Challenges

In today’s dynamic ecommerce landscape, brands have diverse and specialized needs. Which is why many choose NetSuite for its tailored operational processes. Whether it’s customizing workflows or integrating specific functionalities, businesses strive to optimize their operations for peak performance.

Our semi-customizable integration is perfect for businesses that rely on NetSuite as their central ERP system and want to leverage MacMillan’s fulfillment services while maintaining NetSuite as their primary source of truth.

We handle the development and ongoing maintenance of this direct integration, allowing you to focus on what truly matters: growing and managing your business.

Key Takeaways

For mid-market and enterprise-level brands, Oracle NetSuite is a vital foundation, offering a robust ERP system essential for smooth business operations. Recognizing its importance, MacMillan has developed a tailored NetSuite integration to enhance logistics efficiency and streamline operational processes.

This integration seamlessly syncs customer orders and data between NetSuite and MacMillan, allowing for smooth order management and real-time updates. Key features include customizable sync options, inventory management, and comprehensive multichannel support.

With MacMillan’s integration, you benefit from efficient accurate inventory tracking, and high-quality delivery services, all while NetSuite remains your central source of truth. We handle the technical aspects of the integration, so you can concentrate on driving your business forward.