Our operational promises to brands that depend on accuracy, speed, and reliability.
On-Time Shipping Guarantee
We commit to shipping orders within agreed cutoffs andcarrier SLA windows. If we miss the ship window for reasons within our control, we’ll credit aportion of the fulfillment fee no finger-pointing, just
accountability.
Benefit: Retailers and consumers receive product when expected; promo launches and shelfreplenishment stay on track.
Inventory Accuracy Guarantee
We maintain industry-leading accuracy through cycle counts, barcode/RFID scanning and automated reconciliation. With 99.5% inventory accuracy (customizable per client).
Benefit: Reduce Out-of-Stock risk, shrinkage, and chargebacks.
Order Accuracy Guarantee
We guarantee correct SKU,
quantity and packaging for
every outbound order. Mistakes
that are our fault are remediated
immediately, replacement
shipment, refund of fulfillment
fees, and corrective action.
Benefit: Fewer returns, stronger
retailer relationships, better
customer NPS.
Damage-Free Handling & Packaging Promise
FMCG products are handled
and palletized to minimize
damage. We use optimized
packaging, QA checks, and
photo-verification on high
value/promo picks.
Benefit: Retailers and consumers
receive product when expected;
promo launches and shelf
replenishment stay on track.
Temperature & Condition Compliance
For temperature-sensitive
FMCG lines (e.g., certain food,
beauty, pharma adjacent), we
guarantee monitored storage
within agreed temperature
ranges with continuous logging
and alerts.
Benefit: Regulatory compliance
and product integrity preserved
from warehouse to retailer.
Regulatory & Retail Compliance Guarantee
We adhere to country & retailer-
specific requirements (labeling,
traceability, product
registration, GS1 standards,
pallet patterns). We support
retailer EDI/API and ASN
requirements.
Benefit: Faster retail onboarding,
fewer compliance chargebacks,
smoother FTL/LTL moves.
End-to-End Traceability & Real- Time Visibility
From inbound ASN to outbound
tracking, you get real-time
status via our client portal or
API. We provide event history,
lot/batch numbers, expiry dates,
and disposition notes.
Benefit: Rapid recall capability,
improved supplier transparency,
and audit readiness.
Returns & Reverse Logistics Promise
Returns are processed within
agreed SLAs with disposition
options (restock, QC hold,
disposal). We provide disposition
reporting and restock-to-stock
confirmation.
Benefit: Faster recovery of sellable
inventory & reduced return cycle time.
Scalability & Peak Readiness Guarantee
We staff, space, and tech-scale
for promotions, seasonal spikes,
and new product launches. Our
contingency plans and flexible
labor pools keep operations
stable during high volume.
Benefit: Smooth peak seasons, on-
time promotions, and minimal lost
sales.
Sustainability & Responsible Operations
We use sustainable
warehousing practices, efficient
routes, optimized pallet builds,
reduced packaging where
possible, and responsible waste
disposal—while supporting your
sustainability KPIs.
Benefit: Lower carbon footprint and
improved brand alignment with eco
expectations.
Single Point of Contact & Dedicated Support
Every FMCG brand gets a
dedicated account team,
onboarding specialist,
operations manager, and
support SLA. We respond to
escalations per contract (initial
response within 2 hours; full
resolution plan within 24 hours).
Benefit: Faster problem resolution
and stronger collaboration.
1
On-Time Shipping Guarantee
We commit to shipping orders within agreed cutoffs andcarrier SLA windows. If we miss the ship window for reasons within our control, we’ll credit aportion of the fulfillment fee no finger-pointing, just
accountability.
Benefit: Retailers and consumers receive product when expected; promo launches and shelfreplenishment stay on track.
2
Inventory Accuracy Guarantee
We maintain industry-leading accuracy through cycle counts, barcode/RFID scanning and automated reconciliation. With 99.5% inventory accuracy (customizable per client).
Benefit: Reduce Out-of-Stock risk, shrinkage, and chargebacks.
3
Order Accuracy Guarantee
We guarantee correct SKU,
quantity and packaging for
every outbound order. Mistakes
that are our fault are remediated
immediately, replacement
shipment, refund of fulfillment
fees, and corrective action.
Benefit: Fewer returns, stronger
retailer relationships, better
customer NPS.
4
Damage-Free Handling & Packaging Promise
FMCG products are handled
and palletized to minimize
damage. We use optimized
packaging, QA checks, and
photo-verification on high
value/promo picks.
Benefit: Retailers and consumers
receive product when expected;
promo launches and shelf
replenishment stay on track.
5
Temperature & Condition Compliance
For temperature-sensitive
FMCG lines (e.g., certain food,
beauty, pharma adjacent), we
guarantee monitored storage
within agreed temperature
ranges with continuous logging
and alerts.
Benefit: Regulatory compliance
and product integrity preserved
from warehouse to retailer.
6
Regulatory & Retail Compliance Guarantee
We adhere to country & retailer-
specific requirements (labeling,
traceability, product
registration, GS1 standards,
pallet patterns). We support
retailer EDI/API and ASN
requirements.
Benefit: Faster retail onboarding,
fewer compliance chargebacks,
smoother FTL/LTL moves.
7
End-to-End Traceability & Real- Time Visibility
From inbound ASN to outbound
tracking, you get real-time
status via our client portal or
API. We provide event history,
lot/batch numbers, expiry dates,
and disposition notes.
Benefit: Rapid recall capability,
improved supplier transparency,
and audit readiness.
8
Returns & Reverse Logistics Promise
Returns are processed within
agreed SLAs with disposition
options (restock, QC hold,
disposal). We provide disposition
reporting and restock-to-stock
confirmation.
Benefit: Faster recovery of sellable
inventory & reduced return cycle time.
9
Scalability & Peak Readiness Guarantee
We staff, space, and tech-scale
for promotions, seasonal spikes,
and new product launches. Our
contingency plans and flexible
labor pools keep operations
stable during high volume.
Benefit: Smooth peak seasons, on-
time promotions, and minimal lost
sales.
10
Sustainability & Responsible Operations
We use sustainable
warehousing practices, efficient
routes, optimized pallet builds,
reduced packaging where
possible, and responsible waste
disposal—while supporting your
sustainability KPIs.
Benefit: Lower carbon footprint and
improved brand alignment with eco
expectations.
11
Single Point of Contact & Dedicated Support
Every FMCG brand gets a
dedicated account team,
onboarding specialist,
operations manager, and
support SLA. We respond to
escalations per contract (initial
response within 2 hours; full
resolution plan within 24 hours).
Benefit: Faster problem resolution
and stronger collaboration.
Why Brands Trust MacMillan
Real metrics
We publish client-level KPIs in monthly reports (OTD, OA, inventory accuracy, damage rate, return rate).
Continuous improvement
Root-cause analysis on incidents and corrective action plans.
Audit trails
Every movement is logged for compliance and recall traceability.
Tech
WMS and real-time APIs, EDI/ASNs, barcode/RFID support, automated QC workflows.
Certifications
SQF & GMP-ready processes (if applicable), ISO or food-safety integrations where required.
Remedies in case of Guarantee Breach
- Report via your account portal or account manager.
- We acknowledge within agreed SLA and initiate corrective action.
- Where applicable, we issue financial credit or remediation and provide
a corrective action plan.
Fulfillment Built for FMCG.
Retail-ready inventory, lightning fast replenishment,
and compliance you can prove.